LASHFOX Studio Policies: Cancellations, Fills & Expectations

No-Show Policy

• Failure to show up for your appointment without any prior notice will result in a charge for 100% of the scheduled service price.

• The appointment time is reserved exclusively for you, and missed appointments affect both my schedule and other clients.

• You will not be able to reschedule until the no-show fee has been paid in full.

• After three no-show appointments, I may kindly ask you to seek another lash artist who might be a better fit for your needs.

Late Arrival Policy

• Punctuality is important for providing the best service and achieving 100% lash coverage.

• If you are more than 15 minutes late, your appointment will be canceled, and you will be charged 100% of the scheduled service price.

• This will be considered a no-show. Unfortunately, arriving late impacts the quality of your service and the timing of my next client.

• After three no-show or late appointments, I may kindly recommend another lash artist who may better accommodate your scheduling needs.

Non-Refundable Services

• All services are non-refundable. I take great care in providing quality results, but individual lash retention and skin reactions can vary based on personal aftercare, lifestyle, and natural lash health.

• If you experience any concerns, please notify me within 48 hours of your appointment so we can discuss potential solutions.

Late Cancellation Policy

• Cancellations with less than 24 hours' notice will require payment of 100% of the scheduled service price.

• All cancellations are recorded. If last-minute changes become a recurring issue, I may ask you to find another lash artist.

• I understand that life happens, and I offer grace for true emergencies—please communicate with me as soon as possible if something unexpected arises.

Right to Refuse Service

I reserve the right to refuse service if:

• You have contraindications that make the service unsafe (e.g., eye infections, lash damage).

• You arrive with lashes from another artist that are not in healthy condition, and you refuse a removal.

• You repeatedly fail to follow my booking, lateness, or cancellation policies.

• You display disrespectful or inappropriate behavior at any time.

Appointment Confirmation & Reminders

• All appointments are confirmed through text or email. If you do not receive a confirmation, please reach out to ensure your appointment is secured.

• A reminder will be sent 24–48 hours before your scheduled time—this is your opportunity to reschedule if needed to avoid cancellation fees.

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